Support

General FAQ

What is the aim for Math Makers?

Math Makers was created with the assistance of university professors and trained educational experts to cater to the most difficult areas of math for kids.

Our aim is to eliminate the main reasons kids dislike math in school – areas such as fractions, place value, and algebra. These days, industries are having difficulty hiring engineers. Part of that is how math is taught at an early level, and how this affects kids’ interest in the subject.

Our goal is to help get kids interested in math instead of fearing it.

You’ll find that Math Makers is different from all other mathematics apps – our game doesn’t just give kids math practice, but actively teaches math in a fun and engaging way that creates interest and passion.

What does Math Makers teach?

Math Makers is a constantly evolving app, and we will be adding content often.

Our focus is on improving particularly counter-intuitive areas for children, instead of covering in detail the entirety of the math curriculum in a given school year.

We currently cover:

Counting, representation, comparison, classification, order, expressions, equivalents, decomposition, regularities.
Operational skills: addition, subtraction. The first steps towards multiplication and division.
Fractions: part-whole partitioning, numerator / denominator notation, equivalent fractions, ordering, adding fractions, subtracting fractions from 1, fraction multiplication, finding the common denominator, fractions bigger than 1.
Comprehensive coverage of Common Core Math Standards in foundational arithmetic concepts: (K.CC), (K.OA to 5.OA), (1.GA to 3.GA), (K.OA to 5.NBT), (3.NF to 5.NF).

In future updates we will be covering formulas more in-depth, as will launch an adventure dedicated to multiplication. If there are any particular areas of math you believe your child is struggling with, we encourage you to reach out to us below to let us know, as we are open to feedback on what area of math we should look at next.

What kind of new content will I see in the game? How often?

Math Makers gets updated on a bi-monthly basis. Mini updates revolve around cosmetics such as new pets, and mini levels that encourage players to replay pre-existing content for practice. Larger updates come in the form of brand new adventures and packages exploring new areas of mathematics, and Creative Mode that allows players to create their very own math levels. Sign up to our newsletter and never miss an update!

What age range is best of Math Makers?

Math Makers packages are designed to suit multiple age ranges. Small and Big Numbers are suited for kids 4-6, whilst Slice Fractions is better suited to 7-10 year olds

My child is a pre-reader/ELL student/has a reading disability. Can they use Math Makers?

Yes! Math Makers does not use words to teach math. The game is completely visual-based, allowing kids of all abilities to play and learn.

Is Math Makers Available in schools?

Yes! You can find out more informatino about this on our Educator page.

I don’t see math/fractions in the game!

The first levels do not appear to have any clear math/fractions in them, and as such look like a regular game. This is intentional – it gets the children’s attention and also subtly teaches them principles that will be important in the future (ex: fractions of a certain shape need to be separated into equal parts). The math/fraction notations will appear gradually, first through visual symbols, then with actual numbers/fractions. It should take no more than an hour to reach numerical equations/fractions, depending on which Adventure they started with.

Is there any way to reset the game?

For Math Makers, you can delete the child’s profile and create a new one in the profile select screen.

To do this, you need to navigate from The Den to the main menu of the game. When you select pause in the top left hand corner of the screen, select the house button to get to the main menu. From here, the fruit icon on the right hand corner will take you to the profile select screen.

Slice Fractions does not have an option to reset the game. You can use one of these two workarounds:

For Slice Fractions, uninstall the game, then redownload it from the App Store or Google Play. This will clear the game state. You don’t have to buy the app again. The buy button should now be a Download button and selecting it will simply reinstall Slice Fractions.
Use the level select menu to set the game back to level 1-1. This option is easier, but it will not clear out hats gathered while playing the game.

I’m having issues playing the game

We’re so sorry you’re having issues with your device! Please reach out to us using the form below, but please include the following information: – The make and model of your device? – How far you got into the game and what exactly happened when it wouldn’t work? – Screenshots and videos are also very helpful for helping to diagnose any issues

Billing and Accounts

Is Math Makers Free?

You have a 7-day free trial after you agree to a subscription. You will be charged once the trial expires.

Why a Subscription?

We want to continue teaching and inspiring kids around the world for a long time. The new subscription plan is the best way to deliver high-quality and super fun educational content that keeps children learning and creating month after month. In addition, this model allows us to avoid in-game advertisements and in-app purchases, which we are staunchly against.

How often will I be billed?

Your billing cycle is determined by the date that you subscribe, as well as the membership option you select. For a monthly subscription, your renewal date is one month from your purchase date.

How do I cancel?

We’re sorry to see you go! Our learning app has a ton of different content, please have your child explore for all seven days of the trial so they get a chance to solve puzzles, have fun and learn about mathematics.

If after your trial you’d still like to cancel your subscription to Math Makers, please follow these directions:

Apple App Store (iOS) – cancel your subscription here.
Google Play Store (Android) – cancel your subscription here. If the cancellation button does not appear, please contact us using the contact box below with your Google Play ID from your original e-receipt (the number begins with “GPA”) so we can manually cancel it for you.

If I purchase a Math Makers subscription on iOS, will it work on Android?

Yes! You can sign up with an iOS device, and then play the game on an Android device (and vice versa), so long as you log in with the same information you registered with.

Does Math Makers collect any private data on my child?

No. We are COPPA-compliant and do not collect any private data on our players.

Can multiple children register on one account?

You can register up to 3 children on one Math Makers account. You can register them after purchasing your subscription. Multiple children can use Math Makers at the same time, provided they are using different devices.

How do I delete my account?

We’re sorry to see you go! Deleting is straight forward – simply go into the parents menu in the app (The Den > Pause > House icon > top left icon in the main menu of two people) and hit ‘Delete Account’. Make sure to go through all the steps and hit all buttons to fully delete the account. N.B. Please make sure to cancel your subscription before deleting your account, as you will still be charged even if your account is deleted. If you signed up using the manual username and password creation, you can also log in via our website and delete from there: https://play.ululab.com/signin

I can’t log into my account

If you’ve made an account but are struggling to log in, and resetting your password doesn’t work, it’s likely that you’ve made your account using ‘Sign Up with Google’ or ‘Sign Up with Apple’. These sign up methods are closed systems that use your Google or Apple account credentials to create an account. This means you need to use the ‘Sign in with Google’ or ‘Sign in with Apple’ options and use the same account credentials to log back in.

If you made your account using your personal device, and are looking to log in on your child’s device, this means you will need to sign in with your Google or Apple account at the device level and log into Math Makers using that account. However, once Math Makers is logged in, it will always remember the log in – so after this you are free to remove the account from the device.